Shipping policy

Shipping & Returns

Shipping

Coastmetics ships from the Netherlands.

Available shipping countries, delivery options and shipping costs are shown at checkout before you place your order.

Once your order has been dispatched, you will receive a shipping confirmation by email.

Please make sure your shipping address is complete and correct before placing your order.

Returns and withdrawal

If you would like to withdraw from your purchase or request a return, please use the link below:

[Button: Withdraw from your purchase]

You can also contact us at hello@coastmetics.com.

Please do not send products back before we have received or confirmed your request.

For standard returns, products must be unused, unopened, sealed and in their original packaging.

For full details, please read our Refund Policy.

Damaged, incorrect or missing items

If your order arrives damaged, incomplete or incorrect, please contact us at hello@coastmetics.com as soon as possible.

Please include your order number and, where relevant, photos of the parcel, product and shipping label.