Widerrufsrecht

Refund Policy

We hope you love your Coastmetics ritual. If something is not quite right, we are here to help.

This policy applies to orders placed through the Coastmetics webshop.

1. Your right of withdrawal

If you are a consumer in the European Union, you have the right to withdraw from your online purchase within 14 days after receiving your order, without giving a reason.

If your order is delivered in several parcels, the withdrawal period starts after you have received the final item in your order.

The withdrawal period is calculated in calendar days. If the final day falls on a weekend or public holiday, the period is extended to the next working day.

To exercise your right of withdrawal, please use the electronic withdrawal / return function on our website or contact us at hello@coastmetics.com.

2. How to request a return or withdrawal

You can request a return or withdrawal in one of the following ways:

1. Use the “Withdraw from your purchase” link on our website.
2. Click here and use the email address from your order confirmation to access your order and request a return or withdrawal.
3. Contact us at hello@coastmetics.com.

Please do not send any products back before we have confirmed the return instructions.

3. Cosmetic products and hygiene

Coastmetics products are cosmetic products.

For health and hygiene reasons, opened, used or unsealed cosmetic products cannot usually be returned as standard returns once the seal has been broken after delivery.

To be eligible for a standard return, products must be:

- unused
- unopened
- sealed
- in their original packaging
- in a condition suitable for resale

This does not affect your statutory rights if a product is faulty, damaged, incorrect or not as described.

4. Return shipping costs

For standard returns and withdrawals, return shipping costs are paid by the customer, unless we have agreed otherwise.

We recommend using a tracked shipping method, as the parcel remains your responsibility until it reaches us.

If an item arrived damaged, faulty or incorrect, Coastmetics will cover the reasonable return or replacement shipping costs where required.

5. Refunds

Once we have received and checked your return, we will refund the eligible amount to your original payment method.

If you withdraw from your full order, we will refund the product price and the standard delivery cost paid for the original shipment.

Additional costs for premium or express shipping are not refunded.

Depending on your payment provider, it may take a few working days for the refund to appear in your account.

6. Damaged, faulty, incorrect or missing products

If your parcel arrived damaged, a product is faulty, you received the wrong item or something is missing, please contact us at hello@coastmetics.com as soon as possible.

Please include:

- your order number
- a short description of the issue
- photos of the parcel, product and shipping label, where relevant

Please keep the product and packaging until we have reviewed the case.

7. Skin reactions or intolerance

If you experience discomfort, irritation or a reaction after using a Coastmetics product, please stop using the product for now and contact us at hello@coastmetics.com.

We cannot provide medical advice or diagnosis, but we take product feedback seriously and will document the case carefully.

If your symptoms are strong, unusual or persistent, please seek medical advice.

8. Return address

Please only send products back after we have confirmed the return instructions.

Coastmetics B.V.
Zeestraat 100
2518 AD
The Netherlands

9. Contact

For returns, refunds and product-related questions, please contact:

hello@coastmetics.com